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A couple of years ago I was introduced to the distinction between complex and complicated—one of the most useful and liberating distinctions I have ever learned. In a nutshell, complicated is predictable and knowable, even if there are a lot of steps, whereas complex is unknowable in advance. Embracing complexity allows us to let go […]
Innovation is a juggling act for most leaders, as they have to balance operational excellence with responding to mandates to explore new territory.
I have observed that for some managers, Employee Appreciation Day is the beginning, middle, and end of their employee appreciation strategy.
If employees believe they are no more than a number to the organization, then they treat the organization primarily as a means to an income.
Let go of the idea of leader as hero, and model the kind of behavior you want to see from your team—you’ll all be happier, healthier, and more productive.
Curiosity is both an attribute of high-performing teams and a personal habit. We are born with it—and we need to cultivate it.